SMS Privacy Policy

This SMS Privacy Policy explains how inc-sys IT Services LLC collects, uses, and protects information associated with our non-marketing text messaging program.

SMS messages covered by this policy

When you voluntarily opt in, you may select one or more of these message types:

• Support ticket updates: alerts when a support ticket is created, updated, or resolved.
• Project, staffing, and technical updates: shift changes, technical alerts, and project announcements.
• MFA and security codes: one-time passcodes and urgent account security alerts.

Information we collect and how we use it

We collect the contact and consent information you submit through the SMS Opt-In Form, including your name, email address, mobile number, relationship to our company, selected message types, and consent record. We use this information only to administer the SMS program, send the non-marketing notifications you selected, provide support, maintain consent and opt-out records, and protect our systems and users.

Mobile information sharing

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes. We may share information with service providers that help us deliver and support the SMS program, but only as necessary for those services and subject to appropriate confidentiality obligations. We may also disclose information when required by law or to protect rights, safety, and security.

Program disclosures and your choices

Participation is voluntary. Consent to receive SMS messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. We send no marketing or promotional messages through this program.

Reply STOP at any time to opt out of all SMS messages. Reply HELP for assistance, call (888) 462-7455, or email info@inc-sys.com.

Data security and retention

We use reasonable administrative, technical, and organizational safeguards to protect your information. We retain consent and messaging records as needed to operate the program, document compliance, resolve disputes, and meet legal obligations.

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