We are the IT department you wish you had internally.
Founded in 2001 in Chicago, inc-sys was built on a simple premise: small and mid-sized businesses deserve the same enterprise-grade IT support, strategy, and security as Fortune 500 companies.
Chicago Roots. National Reach.
Supporting clients from coast to coast since 2001.
Our Story
Over two decades ago, we saw a gap in the market. SMBs were either trying to manage complex IT infrastructure themselves, or they were stuck with unresponsive, break-fix "computer guys" who only showed up when something was already broken.
We built inc-sys to be different. We are a proactive managed services provider. We don't wait for things to break; we monitor, maintain, and secure your systems 24/7 so you can focus on running your business.
Headquartered in Chicago
Our central location allows us to coordinate support seamlessly across all US time zones.
100% US-Based Team
When you call our help desk, you speak to a friendly, highly-trained engineer in the United States.
Built around partnership
Your goals and our expertise, working together.
The strongest IT relationships go beyond fixing tickets. We learn how your team works, align technology with your priorities, and stay accountable for the outcome.
Our Core Values
These principles guide every hire we make, every ticket we resolve, and every strategic roadmap we build.
Security First, Always
In today's threat landscape, convenience can never trump security. We build zero-trust principles into every environment we manage.
Urgency is Respect
When your technology isn't working, your business is losing money. We treat your IT emergencies with the extreme urgency they deserve.
Proactive Over Reactive
Preventing a fire is always better than putting one out. We invest heavily in monitoring tools to catch issues before they cause downtime.
White-Glove Service
Technology is complicated; support shouldn't be. We speak plain English, we learn your team's names, and we operate with absolute professionalism.
Strategic Partnership
We don't just fix computers. We sit down with your leadership team quarterly to ensure your IT investments are driving your business goals.
Uncompromising Integrity
We recommend what you actually need, not what makes us the highest margin. Your trust is our most valuable asset.