At inc-sys, we are passionate about taking great care of your employees. That is why we designed the inc-sys Service Desk to ease the burden on your IT team and make your entire organization more productive. We’ve also made several options available to meet most any budget.
Help Desk
Improve IT Team Productivity — We support your end users with professional, courteous service and aim for an 80% resolution rate on first contact. That way you can focus your internal IT team on supporting business objectives and leave the Tier 1 application, OS and connectivity issues to us.
Managed Workstation
Reduce Support Calls & Improve Security — With Managed Workstations, inc-sys provides consistency in configuration and timely updates to software, operating systems, and security applications. With managed workstations, your team will make fewer support calls, be more productive, and have greater security.
Service+
Improve Business Productivity & Security — Service+ combines Help Desk and Managed Workstation services. Service+ reduces support calls and reinforces our continuous process improvement, helping us identify issues that can be addressed with every workstation. Improve productivity and security across your organization.
| | | |
| Help Desk | Managed Workstation | Service + | |
|---|---|---|---|
| Initial Workstation Assessment |  | | |
| Quarterly Workstation Assessment | | | |
| Remote Desktop / End User Support | | | |
| Software Support | | | |
| US Service and Support Team | | | |
| Microsoft 365 Administration | |  | |
| VPN User Assistance | | | |
| Password Resets | | | |
| Email Login Issues | | | |
| Industry Specific Software Support | | | |
| Remote Workstation Setup | | | |
| Patch Management and OS Updates | | | |
| Managed Anti-Virus and Anti-Malware | | | |
| Web Filtering (Dark Web, Payload Sites, etc.) | | | |
| Software Updates | | | |
| Health Reporting | | | |
