Give yourself a point for each statement that applies to your workstations.
- Our workstations are operating at peak performance.
- My employees rarely experience long startups or inconvenient Windows updates.
- None of our workstations are infected with viruses, malware, spyware, or ransomware.
- My IT staff rarely receives help desk calls.
- My team never downloads unauthorized software, fonts, or shareware.
- Our applications, operating system, and antivirus software updates are current.
If your score is anything less than a six, you can use a workstation assessment. That may seem extreme, but any one of these issues reduces productivity or presents a serious risk to your business.
The Role of Workstation Assessments and Management
A workstation assessment helps your support provider diagnose and remedy maintenance, security, and performance issues.
- Improve Productivity — Each support call adds to your IT team’s workload and delays the end user. Furthermore, when poorly maintained computers do break down, they are out of service longer. Bringing the machine back online requires more updates, virus removal, operating system update, and even testing.
- Reduce Security Threats — Staying current on Operating System, Software, and Antivirus updates significantly reduce your odds of infection. Malicious actors key in on known weaknesses betting that a percentage of users will fail to make updates.
- Increase Performance — Employees who dread a lengthy startup of their computer and applications are less likely to take it out of their bag. We all get thirty minutes here and there to get a little extra work done, but if their machine takes 15-minutes to get going, forget about it. Slow operation is just as bad. Underpowered equipment can drain your team’s performance.
- Support Team Morale — Proper maintenance supports more than your computers. It supports your team. Working on faulty, slow equipment is demoralizing. When an employee looks around the room and sees ten different computers all running better than their own, they can feel set up to fail.
- Standardization — A templated computer image makes rolling out new machines easier. A template also helps your support team test software and operating system updates before rolling them out to the team. Furthermore, when an end-user finds an issue, your support team can effectively replicate, confirm, and address the problem.
The inc-sys Workstation Assessment
Our Workstation Assessment provides actionable insights for improving desktop, laptop, and server stability and security. The inc-sys Workstation Assessment includes a detailed report and analysis of each computer and recommendations for future maintenance.
Click here to learn more about our Workstation Assessment.