What Managed IT Actually Includes (and What It Doesn't)

Managed IT means different things to different providers. Here's exactly what's in our Technology Partner Program — and what we think every plan should cover.

# Managed IT, defined When we say "managed IT," we mean a single team accountable for keeping your technology healthy — and for helping you make smart decisions about where it goes next. ## What's always included - **24x7 monitoring** of servers, networks, and endpoints - **US-based help desk** with a real human, not a chatbot - **Endpoint security and email security** with active threat response - **Patch and update management** across your fleet - **Backup monitoring** and quarterly recovery testing - **Security awareness training** for your team ## What changes by tier Our Advanced and Premium plans add onsite support, end-user training, IT budget preparation, executive reviews, and access to our SecureWatch Security Operations Center for round-the-clock threat hunting. ## What "managed" doesn't mean It doesn't mean we disappear between tickets. A real managed IT partner shows up for your strategic conversations — budgeting, M&A, office moves, new software rollouts. That's where most of the long-term value lives. ## A practical question to ask any provider "How will I know my IT is healthy?" If the answer is silence-equals-success, keep looking. We deliver reports your leadership team can actually read.